Transferring Incident Action Logs to the Data Warehouse
The Incident Action Logs are not transferred to the Data Warehouse in SCSM 2010 or 2012 by default. Therefore, when data grooming ocurrs, based on your data rentention settings, you will lose this...
View ArticleSealing a Management Pack using fastseal.exe
Following on from Transferring Incident Action Logs to the Data Warehouse this post is a quick guide on how to seal a Management Pack using fastseal.exe. There are lots of instructions on how to do...
View ArticleTechnet Gallery Solutions – Part 1
I’ve provided several solutions – Management Packs and utilities – on the Microsoft Technet Gallery site for Service Manager. These include an Analyst Portal that allows you to view Incidents from...
View ArticleService Manager 2012 – How to disable form controls for a Resolved or Closed...
In part 1, I provided some instruction and code on how to create a custom control to place onto the incident form to disable controls when resolved or closed. In part 2, I will show you how to add this...
View ArticleSee Parent IR or SR Affected User in Manual Activity views
This is a quick post to sneak something extra into February… I added a new solution onto the Technet Gallery that some people might find useful here. What this solution does… Do you want to see the...
View ArticleHow to add custom mandatory properties to SCSM forms
I get asked very often how to make properties on SCSM forms mandatory. It requires customisation of the form concerned and also some C# coding, but it is not too difficult to achieve. In this post, I...
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